Feedback Policy

We welcome your feedback. Please contact us direct or click the link below for access to our feedback form and policy.

Your feedback

Your feedback helps us to improve, so that you will feel safer, happier and get more out of our services.

We will ask you for feedback. You can also comment or complain at any time. You can use this brochure, or phone us to help. We will make sure the right people get your message. Your complaint will be kept private.

When you tell us what you like or don’t like, we will listen. And we will try to change things if we can.
You will always receive a reply as quickly as possible.

it’s OK to Complain!

Tell us what you think.

Write to us:

Adapt Occupational Therapy PO Box 1160
Legana TAS 7277

Phone us: 0475297729
Email us:

Contact the NDIS Commission


phone: 1800 035 544
TTY: 133 677.

Interpreters can be arranged.

Advocates can help you complain

The National Disability Advocacy Program can help you work with an advocate.

Email them at:

Or write to:

Disability, Employment and Carers Group Department of Social Services
GPO Box 9820
Canberra ACT 2601

Or search “disability advocate” online.

Your feedback in important

Compliments and complaints

To give you better and better services, we need your feedback.

Feedback can be compliments, comments or complaints.

We love to hear compliments. That means we are getting it right. If you are happy, we are happy! If you are not happy, tell us.

It’s OK to complain.

We won’t be angry. So don’t be shy. We need to know how you feel. Help us to do better!

We will always listen and reply to complaints, as quickly as possible.

You can complain anonymously. If you don’t leave your name, we can’t reply to your complaint. But we will still try to make things better.

Complaints form

You can provide feedback online here, or by downloading a PDF version of this form.

Helping you make complaints

Get help to complain

  • from our workers
  • from your family or friends
  • from an advocate
  • from the NDIS Commission


An advocate is trained to speak for you.

If you are not sure how to find an advocate, we can help.

Advocates are a free service.

NDIS Commission

You don’t have to talk with us.

If you have a serious complaint, you can tell the NDIS Commission.

This information is part of the Feedback, Compliments and Complaints Policy and Procedure. If you wish to read the entire policy, we are happy to provide a copy.

You can download a copy of this document by clicking on the button below.

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